Feel Good Edition 1

CHALLENGES OCCUPIERS TRENDS & CHALLENGES | 07 Disruptors including rising costs, shorter leases, increasing competition, and higher quality, Instagrammable fit-outs are all putting pressure on operators. Those responding positively to the global wellbeing trend are innovating through new hardware, software and collaborative working with landlords to ensure they remain relevant. COSTS SPUR INNOVATION Emerging technology allows leisure concepts to build loyalty with constantly connected customers through immersive experiences and people-orientated touchpoints. The 24/7 connection cuts both ways, enabling real-time (and potentially reputationally-damaging) feedback across an array of issues, from food hygiene standards to individual customer service. AN ALWAYS-ON CONNECTION